Via Rail apologizes for holiday travel disruptions, communication failures
Advertisement
Read this article for free:
or
Already have an account? Log in here »
We need your support!
Local journalism needs your support!
As we navigate through unprecedented times, our journalists are working harder than ever to bring you the latest local updates to keep you safe and informed.
Now, more than ever, we need your support.
Starting at $14.99 plus taxes every four weeks you can access your Brandon Sun online and full access to all content as it appears on our website.
Subscribe Nowor call circulation directly at (204) 727-0527.
Your pledge helps to ensure we provide the news that matters most to your community!
Read unlimited articles for free today:
or
Already have an account? Log in here »
Hey there, time traveller!
This article was published 09/01/2023 (715 days ago), so information in it may no longer be current.
MONTREAL – Via Rail Canada is apologizing to travellers for extensive delays and cancellations over the holiday period as it offers refunds and travel credits.
Railway CEO Martin Landry says in a statement that beyond not having met the expectations of customers, Via Rail has not lived up to its own standards.
The railway says the combination of a severe winter storm and the derailment of a freight train led to disruptions between Dec. 23 and 26, particularly along the Québec City–Windsor corridor and elsewhere in Eastern Canada.
It says that while some factors were beyond its control, it should have been more forthcoming in sharing information about train delays and in communicating updates.
The Crown corporation says that along with refunds and travel credits for those whose trains were completely immobilized, it will also be reviewing its performance with the help of outside experts.
The review will cover issues including its planning for the storm, its operational response, protocols around customer care and its overall communications.
This report by The Canadian Press was first published Jan. 10, 2023.